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Unique Features
(1) No other licensed comfort contractor in Central Iowa has
vertical well drilling capabilities in house. The highest level
of quality control and responsibility is a major factor for
customer confidence in using MORRELL COMPANY for their installation
needs. The quality of a geothermal installation is all that
stands between throwing thousands of dollars out the window
or enjoying years of quiet, economical, environmentally safe,
unparalleled comfort. We have yet to see any comparable installations
in quality, as MORRELL COMPANY does a lucrative service business
correcting others' poor craftsmanship. Many a consumer who thought
"dollars & sense" meant using the lowest $$ bid, come full circle,
eventually in need of our professional services
(2) Make hay when the sun shines! Our top priority in service
for the customer is being on the spot with a smile and solution
to fit the need. What good is a service department with an attitude?
If others think they are the best and customers will allow a two
to six week backlog, let them! Our company consistently gains
new customers from getting the job done fast & the first time,
and then backing all repairs with a ONE YEAR PART & LABOR WARRANTY.
Try to find others in our industry with that kind of confidence
in what they do. In fact, many other companies look at poor quality,
return service work as their "bread & butter" business. MORRELL
COMPANY profits from customer satisfaction- a win/win situation,
nothing less.
(3) Service Works! A very important tool in maintaining residential
& commercial service agreements. Customer satisfaction means regular
maintenance without the service company being reminded to do so!
Computerized efficiency takes our customers to a higher level
of comfort in knowing MORRELL COMPANY will call them, not the
other way around! No matter if the need is monthly, quarterly,
biannual, or yearly, we'll be ready for action at the precise
day & hour. An amazing coincidence is our men work less in extreme
weather and more in mild. Another, winning combination for MORRELL
COMPANY customers.
(4) Flat rate pricing. Our customers pay a low diagnostic/trip
charge, and BEFORE any work is completed and a firm repair quotation
is first approved by the customer. MORRELL COMPANY customers know
up front what the actual repair will be. Firm quotes are highly
ethical business practices, promoting solid customer relations.
Our customers are not penalized if we are at fault in not having
a part on the truck, or the job was twice the labor it should
have taken to do. One price-one year parts & labor- one more MORRELL
PLUS!
(5) Sales presentations, not estimates. How can a potential buyer
really know what the right system is for his or her home & business?
Knowledge is power, and we want our future customers to be well
informed of what the short & long terms benefits are when using
MORRELL COMPANY. All the tools necessary for the best choice are
given in a friendly, low-pressure atmosphere. Most people will
buy only 2 systems in their lifetime, on the average, so a new
heating and/or cooling system must be taken seriously. Selling
satisfaction is our business, reaping the benefits of a MORRELL
COMPANY installation are the owner's rewards!
(6) 24 hour communications. We incorporate state of the art communications
between each other and the customer. Radio dispatching, paging,
cellular phones, multiple land lines with roll over capabilities,
and emergency on call dispatching ensure our customers talk to
a "live" person. Our elderly clients, working customers, and everyone
else who has had to deal with a "menu list", " press one for this,
two for that", etc., need and have every right to talk to someone
that will have answers, not requests. Who's convenience really
is a voice mail or automated phone system. At MORRELL COMPANY,
we are in the business of serving our customer needs, not the
clients serving ours.
(7) Cross training of employees. When stated we have highly
trained professionals at MORRELL COMPANY, take it seriously.
Unexpected illness or leave of absence will not affect operations.
Fast, fluid reorganization procedures allow committed project
continuation.
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